Terms of delivery and return
a: Delivery address: Before validating his order, the Buyer creates an account by completing an identification form made available to him and on which he provides all the information requested, in particular his contact details and the delivery address. The responsibility of www.targui.fr cannot be engaged in the event of non-delivery linked to an input error by the Buyer. In the event that the Buyer already has an account, he identifies himself using his email address and password. The choice of delivery method is made by the buyer when ordering, with the exception of promotional free deliveries offered by www.targui.fr. In all other cases, the Buyer chooses and validates the delivery method, depending on the time and cost depending on the proposed solution. The products are delivered to the address indicated on the customer's account or another address of his choice to be specified when ordering by post or a carrier (depending on the option chosen).
b: Information on the delivery: On dispatch, the Buyer receives an email informing him of the dispatch of his product and giving information allowing him to follow the routing of this one (dispatch number) on carriers' websites. - By Colissimo: The package is delivered by the postman to the customer's home; If the mailbox is of sufficient size, the package is slipped into it, otherwise the postman comes to the customer's door. In case of absence, the Buyer is notified by a word; the parcel stays at the post office closest to his home for 15 days. - By carrier: the package can be delivered to the customer's home or to a chosen relay point near his home.
c: Orders paid by credit card are processed within a maximum of one (1) working day. Orders by check are processed after receipt and cashing of the check.
Saturdays, Sundays and public holidays are not considered working days. It is recalled that an order is only sent once it has been processed.
In any case, the order is executed within a maximum period of thirty (30) days from the day following that on which the Buyer validated his order, subject to full payment of the price and compliance with these GCS.
In the absence of delivery at the end of this period, the Buyer has the possibility of canceling his order under the conditions provided for in the article "Delay in Delivery" below.
d: Shipping costs: Shipping costs appear on the summary of your order; they are calculated based on the total weight of the order, including protective packaging and preparation. www.targui.fr supports part of the cost of delivery.
e: Damaged Products: The Purchaser is required to check the condition of the Products ordered and delivered or made available. Any reservations or complaints about the condition of the packages (damage, damaged packages, open or broken packages, delivery error, etc.) should preferably be mentioned in handwritten and detailed form. These reservations must in any case be confirmed by email to www.targui.fr at the following address: email@example.com, within forty-eight (48) working hours depending on the delivery of the Products. The Buyer will then allow www.targui.fr every facility for the observation of these reservations to remedy them if necessary.
f: In the event of exceeding the maximum delivery time indicated when ordering (France domicile or relay point: 5 days / Europe: 7 days / USA or Canada: 20 days), the Buyer may exercise his right of denunciation of the order from Customer Service by registered letter with acknowledgment of receipt. The buyer is then required to refuse to the delivery person or leave at the pick-up point the order for which he has requested cancellation.
Reimbursement of all sums paid by the buyer (delivery costs included), will be made at the latest within 14 days following the cancellation of the contract according to the method of payment used during the purchase and this, at the exclusion of any other compensation.
In the event of partial delivery, delivery may be made in several instalments, and this right only concerns the undelivered balance of the order.
Any delay in delivery must be reported as soon as possible by the Buyer by e-mail by clicking here, so that the Seller can carry out an investigation with the Carrier.
g: Non-collection of parcels: If the Buyer does not collect the parcel at the Post Office or at its relay point within the time allowed, the parcel is returned to www.targui.fr. www.targui.fr will then refund the order deducted from the transport costs (outward and return costs) of the package.